Tuesday, September 11, 2007

BOA's Computers Have Dementia


Ever try to change your address with BOA? Trust me, the stoned kids working down the street at the local video store are more reliable with this task than any given BOA customer service rep or branch employee. Don't believe me? Ask Ron:

It has taken me over a month and a half to change my address and phone number with the Bank of America. I have attempted this online, over the phone and by going through the B of A branch in my town. On June 1, 2006, our address was changed from 972 to 918 xxxxx Rd. I had our address and phone number updated face to face at the bank. We later received our checks with the wrong address – 918 xxxxx Avenue (instead of 918 xxxxx Road). Furthermore, the phone number that this branch had on file as of June 1st was a two-year old number, long since disconnected. We walked into our local B of A branch back in 2004 and also had this number changed face to face at the bank, once again with a personal banker. Yet in 2006 alone, I had to tell this B of A branch on two separate occasions to update my information to include my correct telephone number.

The branch manager told me to come into the branch on June 29, 2006 to have the checks changed, only to be told on that day by three of his tellers that I had to go do this over the phone. I insisted otherwise and the third teller finally gave in and helped me get my checks in proper format with the correct address and phone number. In my opinion, proper format should be:

Name
Street address
City, State Zip
Phone number

B of A sent me a box of checks with a less desireable format:

Name
Street address Phone number
City, State Zip

They placed the Street address and the Phone number on the same line without us requesting this change in format

On July 17, 2006, we received a B of A Visa credit card statement with the wrong address. I returned to the B of A branch and the manager told me that I had to use the phone banking service. I then found out that not only did the credit card division of B of A lack my current telephone number and address; the B of A branch had a totally different address (915 instead of 918). The manager pulled up my account, and the address was 915 xxxxx Rd. My address was never 915 xxxxx Rd. This branch has botched my address twice; having 915 instead of 918 and having Avenue instead of Road. I am very unhappy with the customer service I received over the phone. I called the customer service on July 17, 2006 to get my B of A Visa credit card information correct. He told me “this happens all the time.” I was appalled. This should not happen “all the time”; certainly not at the Bank of AMERICA. He told me that even though my three accounts are all online together, I still had to call the 1-800 number to make sure that the B of A got my personal information changes correct after changing it online. He also stated that there was no supervisor to help me and that I would have to wait up to two business days to be able to complain about this mess.

I have wasted so much of my personal time waiting for telephone option menus, standing in line at the bank, and getting empty apologies in order to do something that I believe so simple. I then had to return to the bank on July 19 to be reimbursed for the fees they charged me for the checks with the incorrect addresses. They said to me twice that I would not be charged, yet I got charged anyway. Needless to say, we would like to work with a bank that knows how to avoid such carelessness and lack of consideration. This is clearly not B of A.

Now that I am a seasoned complainer, I have learned one thing. Do not settle for empty apologies. This will give you a feeling of disatisfaction and the company will not learn from its mistake. It is a good idea when you do complain to ask for something for your trouble and time wasted. So, far all I have received is two boxes of messed up checks and one box of corrected checks without any fees. Hopefully, my letters sent to their corporate office (and I included every offender's name) will result in additional compensation.

Well if it makes you feel any better Ron, this is probably the best story we've gotten yet. And I just got off the phone to verify a closed credit account with them for literally the 8th or 9th time after they sent me an account update for a long-since closed account.

Really, they can't be this consistently dumb, right? I mean, it has to be on purpose for the fees, right?

12 Comments:

Anonymous Anonymous said...

Executive Customer Relations general line: 704-386-5687

Nancy M. Condos
VP/ Customer Advocate
Executive Customer Relations
Office of the Chairman
nancy.m.condos@bankofamerica.com

Martha Dominguez, Executive Customer Relations Specialist: 714-792-4264

Corporate Headquarters: 704-386-5972 / 704-386-5681
Operator: 800-900-9000 (press 0 twice)

Corporate Headquarters (Bank of America):
Bank of America Corporate Center
100 North Tryon Street
Charlotte, North Carolina 28255

You can always write the CEO:

Mr. Kenneth D. Lewis
100 N. Tryon Street.
Mail Code NC-1-007-18-01
Charlotte, NC 28255

Several other readers have and they've gotten satisfactory resolutions to their complaints.

Fri Oct 17, 11:14:00 AM PDT  
Anonymous Anonymous said...

Genuinely when someone doesn't know after that its up to other users that they will help, so
here it happens.

My page; simpoints code generator

Tue Jun 17, 11:34:00 AM PDT  
Anonymous Anonymous said...

When someone writes ann piece of writing he/she maintains the ida of a user in his/her mihd that how a user can know it.
Therefore that's why this piece of writing is perfect.
Thanks!

Look at my homepage :: m88

Sun Jul 13, 11:58:00 AM PDT  
Anonymous Anonymous said...

buy electronic cigarette, electronic cigarette, ecig, electronic cigarette starter kit, vapor cigarette, e cigarette

Thu Nov 27, 09:19:00 PM PST  
Blogger John said...

coach factory outlet
uggs on sale
coach outlet
chanel handbags
gucci handbags
michael kors outlet
ugg boots
ugg australia
cheap jordans
ugg boots
ray ban sunglasses
true religion jeans
coach outlet store online
christian louboutin outlet
ugg boots
michaek kors outlet
retro jordans
ray ban outlet
hollister uk
ugg boots
polo ralph lauren outlet
ugg boots on sale
ugg slippers
ugg boots on sale
burberry outlet
gucci outlet
pandora jewelry
michael kors outlet
air max 95
oakley sunglasses
swarovski jewelry
20151215yuanyuan

Mon Dec 14, 10:48:00 PM PST  
Blogger 柯云 said...

2015-12-29keyun
air max 95
jordan 11
michael kors handbags
nfl jerseys wholesale
ralph lauren outlet
tods sale
cheap oakley sunglasses
gucci handbgs
louis vuitton outlet
canada goose outlet online
retro 11
ugg boots
christian louboutin shoes
air max 95
oakley sunglasses wholesale
michaek kors
christian louboutin shoes
fake oakley sunglasses
discount ugg boots
true religion jeans outlet
tiffany jewelry
louis vuitton purses
prada
oakley store
cheap uggs
north face
burberry sale
ray-ban sunglasses
coach outlet
coach outlet online
mont blanc pens
ugg australia outlet
tory burch boots
michael kors outlet
michael kors handbags
michael kors handbags
ugg boots
michael kors outlet store
coach outlet
coach factory outlet online

Mon Dec 28, 09:48:00 PM PST  
Blogger oakleyses said...

chanel handbags, christian louboutin uk, prada handbags, ray ban sunglasses, gucci handbags, michael kors outlet online, uggs outlet, uggs outlet, ray ban sunglasses, prada outlet, ray ban sunglasses, polo ralph lauren outlet online, kate spade outlet, ugg boots, oakley sunglasses, replica watches, nike air max, longchamp outlet, louis vuitton outlet, oakley sunglasses, burberry handbags, tiffany jewelry, polo outlet, oakley sunglasses, louis vuitton outlet, christian louboutin, nike outlet, tory burch outlet, jordan shoes, burberry outlet, replica watches, michael kors outlet online, christian louboutin outlet, uggs on sale, nike free, louis vuitton, longchamp outlet, michael kors outlet, ugg boots, louis vuitton, christian louboutin shoes, cheap oakley sunglasses, michael kors outlet online, nike air max, longchamp outlet, michael kors outlet, oakley sunglasses wholesale, louis vuitton outlet

Tue Mar 08, 07:05:00 PM PST  
Blogger oakleyses said...

ugg,ugg australia,ugg italia, canada goose, moncler, ugg,uggs,uggs canada, pandora uk, canada goose outlet, converse, toms shoes, pandora jewelry, louis vuitton, pandora jewelry, ray ban, canada goose outlet, louis vuitton, nike air max, louis vuitton, moncler, hollister, ugg, marc jacobs, canada goose outlet, canada goose jackets, ugg pas cher, karen millen uk, replica watches, moncler outlet, gucci, canada goose, louis vuitton, barbour, juicy couture outlet, moncler outlet, hollister, ugg uk, coach outlet, thomas sabo, supra shoes, pandora charms, swarovski, barbour uk, links of london, converse outlet, canada goose uk, montre pas cher, canada goose, swarovski crystal, vans, moncler, juicy couture outlet, moncler, lancel, doudoune moncler

Tue Mar 08, 07:15:00 PM PST  
Blogger chenlina said...

chenlina20160602
kobe 10
tiffany jewelry
lebron 11
michael kors purses
asics outlet
christian louboutin shoes
ray ban sunglasses
ralph lauren polo
michael kors outlet
cheap ray ban sunglasses
fitflops
louis vuitton outlet
hollister outlet
timberland boots
christian louboutin shoes
oakley outlet
louis vuitton outlet
coach factory outlet
jordan 8
coach outlet
louis vuitton outlet
louis vuitton outlet
nike air jordan
hollister kids
kate spade handbags
ray bans
louis vuitton bags
toms shoes outlet online
michael kors outlet clearance
tory burch outlet
louis vuitton handbags
coach outlet
louboutin pas cher
coach outlet store online
air jordan pas cher
jordan retro 11
lebron 13
gucci handbags
michael kors purses
air max 90
as

Wed Jun 01, 06:46:00 PM PDT  
Blogger chenlili said...

true religion outlet
true religion
adidas shoes
nike shoes
pandora jewelry
pandora charms
nike trainers
nba jerseys
mbt
hockey jerseys
chenyingying20180329

Wed Mar 28, 07:47:00 PM PDT  
Blogger qqqqqq said...

ralph lauren outlet
coach outlet
polo ralph lauren outlet
nhl jerseys
coach factory outlet
superdry clothing
ralph lauren outlet
manolo blahnik shoes
adidas nmd runner
nba jerseys

Tue Jun 19, 09:06:00 PM PDT  
Blogger انجين محمد said...



شركة نقل اثاث بينبع
شركة تنظيف بينبع
شركة مكافحة حشرات بينبع
شركة تنظيف خزانات بينبع
شركة تسليك مجاري بينبع
شركة جلي بلاط بينبع
شركة تنظيف منازل بينبع

Wed Aug 01, 06:19:00 AM PDT  

Post a Comment

<< Home