Customer Service By Any Other Name...
Thanks VERY MUCH to Susan who sent the following story which was not only unique, but funny, well-written, and it came with links! It's a whole new way BOA refuses to care...
"After finding fraudulent charges on my checking account, my first instinct was to call customer service. After waiting for 30 minutes, the agent told me to call the number listed on the charge. No offer to investigate the charges, or why they had posted on my checking account, nothing.
So my question is, if the onus is on the customer to investigate, dispute, and resolve fraudulent charges, why does customer service even exist? BOA would save even more money, if they just fired the entire customer service department.
For all the other BS charges that are made to my BOA account for "service fees" I frankly expect more from a company that purports to have "Higher Standards." I've never disputed anything on my account before, and their response actually kind of shocked me - until I saw your blog!
Thanks, it makes me feel better to know that I'm not alone!"
No, thank you Susan. It's a special little club we're all in, and you added to it. In fact, I recently found a blog about a business I was about to order something from and for once learned about bad dealings BEFORE I got caught up in them. So, if we can all do that for even 1 person, this blog will have been worth it.