Thursday, May 25, 2006

Common Courtesy Available With Surcharge

Thanks to W (no real no provided) for the following story of how some folks get lucky right from the get-go at BOA...

"My 84 year old mother-in-law recently relocated to Las Vegas, NV ... and wanted to open a account at a local bank. My wife mistakenly took her to the new BOA branch bank several blocks form our home. The Bank of America personal banker was very rude and even insulted them so badly, they went across the street to Wells Fargo and opened an account there.

To add insult to injury I have sent several complaints to BOA and frankly they do not give a damn! I have never even had a response from them at all. Wells Fargo has called several times, to find out if she is satisfied with their service.

Where has common courtesy gone? Obviously not to Bank of America."

She's lucky! Usually you have to wait months or even years for that kinda of frank honesty from BOA - you know, when their claws are in deep and they can take you for large amounts of cash. Thanks for sharing!


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