BOA Keeps The Change (For Themselves)
Two folks writing to us about the "Keep The Change" program BOA launched a massive ad campaign for earlier this year. Remember that - with the cute commercials about how you can save up for your kids' college tuition and whatnot? Now we know why they wanted everyone doing that so badly...
First, a letter from Jessica:
I signed up for keep the change. Great! For some reason now, my online account balance NEVER matches with my own personal records. I record every transaction I do each day and total the keep the change per day in a separate column. I even go online, and once my transaction has been posted I cross it off in my checkbook. Everything "looks" like it should. However, once everything balanced I see that BOA says I should have say $350.00, when in actuality I should have $472.00. It doesn't make any sense and I have no idea where this money is being taken out from. Who knows the total of what I've been ripped off. This has been happening since I set up my account. Any feedback on what's going on? If I can't figure it out soon I'm definitely closing my account.
Not sure if you got your answer already Jessica, but Donald has both a suggested answer and a proposed solution...
The Bank of American “Keep the Change” program is a SCAM - a FRAUD!! Does anyone want to join me in a class action suit? If you've been ripped off by "Keep the Change" scam, please email me. I've been royally ripped off by B of A. I have a law degree and know a thing or two about fine print. When I signed up for it, there was no limit (100%) matching, but after I "earned" almost $1200 of matching, they matched -0-. Until I complained (after the 1-year waiting period). B of A then reluctantly put $250 into my savings account to "match," but said that's ALL they would match.
Turns out B of A altered the plan (comparing the original brochure to later versions), and now limits reimbursement to $250 "per year" which is also ambiguous ($250 for everything matched in 1 year, or do they pay $250 each year until they fully match?). Please contact me if you have been ripped off in the Keep the Change Program. Thank you.
Thank you, Donald. I hope you've filed something by now. Don't know what to say. I'm just shocked and appalled that they would mismanage something like this. Wait, no, I'm not. At all. But I'm glad someone's standing up to these bastards.